Welcome to Shoe Rush Store’s FAQ section! We’ve compiled answers to common questions about our products, shipping, returns, and more to help you step forward with confidence.
About Shoe Rush Store
Who is Shoe Rush Store for?
We cater to active professionals, fashion-conscious individuals, and comfort-seekers worldwide. Whether you need durable work sneakers, elegant heels, or comfortable sandals, we’ve got footwear to match your lifestyle.
What’s the style of your store?
Shoe Rush Store combines global reach with local care. While we ship internationally, we maintain the personal touch of our Virginia Beach roots, offering carefully selected footwear with attention to quality and style.
Products
What types of shoes do you offer?
Our collection includes:
- Boat Shoes
- Boots
- Clogs
- Heels
- Sandals
- Casual Shoes
- Sneakers & Athletic Shoes
Do you carry wide or narrow sizes?
Currently, we offer standard sizing for most styles. Please check individual product pages for specific sizing information. We’re working to expand our size options in future collections.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is there a minimum order amount?
There’s no minimum order amount, but orders of $50 or more qualify for free shipping via EMS.
Shipping & Delivery
Where do you ship to?
We ship worldwide, excluding some remote areas of Asia and other locations. If you’re unsure about delivery to your location, please contact our customer service team at [email protected].
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Uses DHL or FedEx with delivery in 10-15 days after processing (1-2 business days)
- Free Shipping: Available for orders over $50 via EMS with delivery in 15-25 days after processing (1-2 business days)
How long does order processing take?
All orders are processed within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order ships.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of receipt if you’re not completely satisfied with your purchase. Items must be in new, unworn condition with original packaging.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll provide return instructions and process your refund once we receive the returned items.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or style, please place a new order after returning the original items.
Account & Newsletter
How do I sign up for your newsletter?
You can subscribe to our newsletter at the bottom of our homepage. Subscribers receive exclusive delivery promotions and are the first to know about special shipping events with free expedited shipping on select items!
Can I track my order without an account?
Yes! You can track your order using the tracking number provided in your shipping confirmation email, whether or not you have an account with us.
Still Have Questions?
Our friendly customer service team is always happy to help. Contact us at [email protected] for any additional questions.
Thank you for choosing Shoe Rush Store — where we deliver more than shoes, we deliver confidence with every step!