At Shoe Rush Store (“we,” “us,” or “our”), we value your trust as much as you value comfort in your footwear. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit shoerushstore.com (the “Site”) or make purchases from our global community of active professionals, fashion enthusiasts, and comfort-seekers.

1. Information We Collect

We collect information to provide better services to all our customers:

  • Personal Information: When you make a purchase, create an account, or contact customer service, we collect information such as your name, email address, shipping address, payment details (processed securely through our payment partners), and phone number.
  • Transaction Information: Details about purchases you make, including products ordered, sizes, and payment method.
  • Browsing Information: We automatically collect certain information about your device and how you interact with our Site, including IP address, browser type, pages viewed, and referring URLs.
  • Communications: Records of your communications with our customer service team based in Virginia Beach.

2. How We Use Your Information

Like the careful craftsmanship in our footwear selection, we handle your information with precision and purpose:

  • To process and fulfill your orders for boat shoes, boots, clogs, heels, sandals, sneakers, and other footwear
  • To provide customer support and respond to your inquiries
  • To improve and personalize your shopping experience
  • To prevent fraud and enhance the security of our Site
  • To communicate with you about orders, products, services, and promotional offers (with your consent where required)
  • To comply with legal obligations and enforce our policies

3. Sharing and Disclosure

We may share your information in limited circumstances, always with the same care we take in selecting our payment partners:

  • Service Providers: We share information with third parties who perform services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), shipping, marketing, and analytics.
  • Legal Compliance: We may disclose information if required by law or in response to valid legal process.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties.

4. International Data Transfers

As a global retailer (serving customers worldwide except certain Asian and remote regions), your information may be transferred to and processed in countries other than your own, including the United States where our Virginia Beach headquarters is located. We ensure appropriate safeguards are in place for these transfers.

5. Data Security

We implement security measures designed to protect your information, like the arch support that protects your feet:

  • Industry-standard encryption (SSL technology) for all transactions
  • Regular security assessments of our systems
  • Limited access to personal information to only those employees who need it

While we implement these measures, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Update: You can review and update your account information by logging into your account.
  • Marketing Communications: You can opt-out of marketing emails by following the unsubscribe instructions in those emails.
  • Cookies: You can set your browser to refuse all or some browser cookies (see Section 7 below).
  • Data Deletion: You may request deletion of your personal information, subject to certain exceptions.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to:

  • Remember your preferences and login information
  • Analyze Site traffic and usage patterns
  • Deliver targeted advertisements about our footwear products

You can control cookies through your browser settings. Disabling cookies may affect certain features of our Site.

8. Children’s Privacy

Our Site is not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We’ll notify you of significant changes by posting the new policy on our Site with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Shoe Rush Store
296 Pinchelone Street
Virginia Beach, US 23455
Email: [email protected]