At Shoe Rush Store, we’re committed to making your footwear shopping experience as smooth as possible. Whether you’re looking for stylish boat shoes, comfortable sneakers, or elegant heels, we want every step of your journey with us to be hassle-free.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to meet your needs:
- Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
- Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment
Please note that delivery times may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges
We stand behind our products and want you to be completely satisfied with your purchase. If your footwear doesn’t meet your expectations, our hassle-free return policy has you covered.
Return Policy Details
- Returns and exchanges must be initiated within 15 days of receiving your order
- Items must be in original condition (unworn, with original tags attached)
- Original packaging must be included (shoe boxes without damage)
- Proof of purchase is required
How to Return or Exchange
Follow these simple steps:
- Contact us at [email protected] within 15 days of receiving your order using the template below
- Wait for approval – We’ll email you a Return Authorization Number (RAN) within 1-2 business days
- Package your items – Securely pack the unworn merchandise with the RAN clearly visible on the package
- Ship your return to: Shoe Rush Store Returns
296 Pinchelone Street
Virginia Beach, US 23455 - Track your return – We recommend using a trackable shipping service
Refund Process
- Timing: Refunds processed within 3-5 business days after we receive your return
- Method: Refunds issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Notification: You’ll receive an email confirmation when processed
Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Exchange Process
For size or color exchanges:
- Follow the same return process above
- Clearly indicate in your email that you’re requesting an exchange
- Specify your preferred size/color
Exchanges typically take 7-10 business days to process after we receive your return. We’ll cover the cost of shipping your replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return shipping label and expedite your replacement or refund.
Return Request Template
Use this template when emailing your return request:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Shoe Rush Store Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item Details:
– Product Name: [Name from your order confirmation]
– Size: [Size ordered]
– Color: [Color ordered]
– Reason for return/exchange: [Please specify]
For exchanges, I would like:
– New Size: [Requested size, if applicable]
– New Color: [Requested color, if applicable]
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Have Questions?
Our Virginia Beach-based customer service team is here to help! Contact us at [email protected] with any questions about our shipping or returns policies.
Happy stepping!
The Shoe Rush Store Team