Term and Conditions

Welcome to Shoe Rush Store! These Terms and Conditions outline the rules and regulations for using our website (www.shoerushstore.com) and purchasing our footwear products.

1. About Shoe Rush Store

Shoe Rush Store is an online footwear retailer specializing in stylish, comfortable shoes for fashion-conscious customers who value both quality and convenience. We offer:

• Boat Shoes
• Boots
• Clogs
• Heels
• Sandals
• Shoes
• Sneakers & Athletic Shoes

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not engage in any fraudulent activity or misuse our return policy
• Comply with all applicable laws and regulations

3. Product and Service Description

We strive to provide accurate descriptions and images of all products. However, please note:

• Colors may vary slightly due to monitor settings
• All sizes are based on standard US measurements
• Product availability is subject to change

Hygiene Considerations

For health and safety reasons:

• We cannot accept returns on sandals and slippers that have been worn or tried on without protective sole coverings
• All other footwear must be returned unworn, with original tags and packaging

4. Order and Payment Terms

Order Processing

• Orders are processed within 1-2 business days (excluding weekends and holidays)
• You will receive a confirmation email with tracking information once your order ships

Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note: Delivery times may vary depending on location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

• All prices are in US Dollars (USD)
• Customers are responsible for any customs duties, taxes, or fees imposed by their country

5. Returns and Refunds

Return Policy

• Returns and exchanges must be initiated within 15 days of receiving your order
• Items must be in original condition (unworn, with original tags attached)
• Original packaging must be included (shoe boxes without damage)
• Proof of purchase is required

Refund Process

• Refunds processed within 3-5 business days after we receive your return
• Refunds issued to your original payment method
• You’ll receive an email confirmation when processed

Exchange Process

• Follow the same return process
• Clearly indicate in your email that you’re requesting an exchange
• Specify your preferred size/color
• Exchanges typically take 7-10 business days to process after we receive your return

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return shipping label and expedite your replacement or refund.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Shoe Rush Store or its content suppliers and protected by international copyright laws.

You may not:

• Reproduce, duplicate, copy, sell, or otherwise exploit any portion of the website without express written permission
• Use any automated system to access the website in a manner that sends more request messages than a human could reasonably produce

7. Limitation of Liability

Shoe Rush Store shall not be liable for:

• Any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products
• Delays or failures in delivery due to circumstances beyond our reasonable control (e.g., natural disasters, customs delays)
• Any errors in product descriptions or pricing

8. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Shoe Rush Store
296 Pinchelone Street
Virginia Beach, US 23455
Email: [email protected]